We are committed to delivering
the best customer service experience
to ensure we provide the most respectable and efficient collection services

LEADERSHIP ESSENTIALS eBOOK

Few things are more important than effective leadership. Without it, organizations move too slowly, can stagnate and ultimately lose their way.

Leaders set a direction. They help us see the vision of the end result of our goals. Effective leadership is the best way to get the best people to do their best work for you.

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OUR PHILOSOPHY

Midstate Collection Solutions understands the stress and burden that debt creates for both our clients and their consumers. This is why we extend the same courteousness that our clients would provide when developing a payment solution. We work with consumers to structure affordable solutions for challenging financial obligations.

Our positive approach—offering consumers in debt an opportunity to envision a future of financial freedom and security—sets us apart from many others in our industry. Interactions with consumers are scripted, allowing for consistency and quality in our collection efforts. This allows us to increase consumer satisfaction, maintain our clients' professional image, and increase the amount of debt we are able to recover.

OUR SERVICES

We are pleased to offer services in the following areas

MEDICAL MEDICAL
EDUCATION EDUCATION
REAL ESTATE REAL ESTATE
SPEAKING AND TRAINING SPEAKING AND TRAINING
JUDGEMENT JUDGEMENT
CREDIT REPORTING CREDIT REPORTING

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SOLUTIONS

SOLUTIONS

Whether it's generating revenue, improving customer satisfaction, or lowering risk, all of our solutions are laid out for you to determine if we're a good fit for your company.

OUR SOLUTIONS

COMMUNICATION CODE: WORDS THAT WORK

We offer a variety of professional and personal development seminars to train your staff and leaders on delivering effective communication & high caliber customer service, how to collect payments upfront from your customers, building leadership skills, and more.

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COMMUNICATION CODE: WORDS THAT WORK

I am thankful to have a great partnership with an organization like Midstate Collection Solutions. The team at Midstate is always helpful and knowledgeable and available any time I reach out with questions. I also know that our patients will treated with dignity when dealing with Midstate, which is important to Christie Clinic. Without a doubt, I would recommend using their services.

Jaime B., Business Service Manager

Christie Clinic

I've seen Mary speak at the Central Illinois Property Professionals meeting. I quite honestly have to say, if your company is not using Mary's "Words that Work" positive method for communications, then you're probably not doing as well as you could be.

Brian Bell

Digital Equality Initiative

MCS's platform is easily accessible and user friendly. They take the guesswork out of the equation and allows you to execute accounts seamlessly. The staff is very friendly, knowledgeable and available to help at anytime. Without question, we definitely recommend using MCS.

Casey Halliday

Midland Orthopedic Associates

This course was very helpful, as I have been struggling in the customer service department of my work lately. This has given me more confidence.

Elizabeth Welch

Arrow Glass

Fantastic concept. I really think this can be such an impact on our organization's customer service experience. Thank you for the concept of leaving out the negative.

Amanda Sahy

First State Bank

The seminar was engaging and uplifting. Mary is knowledgeable and extremely helpful.

Maria Cook

Wells Fargo Home Mortgage

Great seminar and presentation. I love your energy around the topic! This is something that is truly relevant to every profession. Thank you!

Jenna Richter

Insurance Account Representative

I am generally very cynical but the material presented, especially the examples, clearly demonstrated the power and value of Words that Work. I feel like I can dramatically improve my communication and attitude by taking a different outlook.

Eric Even

Mavidea

Mary teaches through clear and concise practices. I found the exercises to be easy yet challenging as they took me deeper into my own words, thoughts, and actions.

Sara Yupcavage

Business Owner & Entrepreneur

Mary shares the rawness that exists inside all of us as we tackle life’s big lessons. Through her stories, we are reminded that there is a bigger picture, and that perspective is the paintbrush that can formulate our memories. Through the sharing of her truth, she offers skills, thought processes, and practices which she has found the most helpful for our benefit.

Jessica Nolen

Licensed Massage Therapist/Bodyworker

The friendliness of the staff is very refreshing. We are pleased to do business with them.

Pat Anderson-Lewis

Danville Public Library