We are committed to delivering
the best customer service experience
to ensure we provide the most respectable and efficient collection services
LEADERSHIP ESSENTIALS eBOOK
Few things are more important than effective leadership. Without it, organizations move too slowly, can stagnate and ultimately lose their way.
Leaders set a direction. They help us see the vision of the end result of our goals. Effective leadership is the best way to get the best people to do their best work for you.
Midstate Collection Solutions understands the stress and burden that debt creates for both our clients and their consumers. This is why we extend the same courteousness that our clients would provide when developing a payment solution. We work with consumers to structure affordable solutions for challenging financial obligations.
Our positive approach—offering consumers in debt an opportunity to envision a future of financial freedom and security—sets us apart from many others in our industry. Interactions with consumers are scripted, allowing for consistency and quality in our collection efforts. This allows us to increase consumer satisfaction, maintain our clients' professional image, and increase the amount of debt we are able to recover.
We are pleased to offer services in the following areas
Whether it's generating revenue, improving customer satisfaction, or lowering risk, all of our solutions are laid out for you to determine if we're a good fit for your company.
COMMUNICATION CODE: WORDS THAT WORK
We offer a variety of professional and personal development seminars to train your staff and leaders on delivering effective communication & high caliber customer service, how to collect payments upfront from your customers, building leadership skills, and more.
I am thankful to have a great partnership with an organization like Midstate Collection Solutions. The team at Midstate is always helpful and knowledgeable and available any time I reach out with questions. I also know that our patients will treated with dignity when dealing with Midstate, which is important to Christie Clinic. Without a doubt, I would recommend using their services.
Jaime B., Business Service Manager
I've seen Mary speak at the Central Illinois Property Professionals meeting. I quite honestly have to say, if your company is not using Mary's "Words that Work" positive method for communications, then you're probably not doing as well as you could be.
Digital Equality Initiative
MCS's platform is easily accessible and user friendly. They take the guesswork out of the equation and allows you to execute accounts seamlessly. The staff is very friendly, knowledgeable and available to help at anytime. Without question, we definitely recommend using MCS.
Midland Orthopedic Associates
This course was very helpful, as I have been struggling in the customer service department of my work lately. This has given me more confidence.
Fantastic concept. I really think this can be such an impact on our organization's customer service experience. Thank you for the concept of leaving out the negative.
First State Bank
The seminar was engaging and uplifting. Mary is knowledgeable and extremely helpful.
Wells Fargo Home Mortgage
Great seminar and presentation. I love your energy around the topic! This is something that is truly relevant to every profession. Thank you!
Insurance Account Representative
I am generally very cynical but the material presented, especially the examples, clearly demonstrated the power and value of Words that Work. I feel like I can dramatically improve my communication and attitude by taking a different outlook.
Mary teaches through clear and concise practices. I found the exercises to be easy yet challenging as they took me deeper into my own words, thoughts, and actions.
Business Owner & Entrepreneur
Mary shares the rawness that exists inside all of us as we tackle life’s big lessons. Through her stories, we are reminded that there is a bigger picture, and that perspective is the paintbrush that can formulate our memories. Through the sharing of her truth, she offers skills, thought processes, and practices which she has found the most helpful for our benefit.
Licensed Massage Therapist/Bodyworker
The friendliness of the staff is very refreshing. We are pleased to do business with them.
Danville Public Library
The Women in Business Society in the Illinois MBA program was very lucky to have Mary Shores speak at the 2018 Business Leadership Conference. Mary is such a charismatic and engaging speaker! Her talk, "Conscious Communications: Harness Your Words to Empower Yourself and Others", touched our hearts and taught us how to rewire our brains to become more positive and see more possibilities. Personally, I am very thankful for Mary's motivating talk and I can't wait to see her speak at other events.
VP of Women in Business at University of Illinois at Urbana-Champaign
Mary Shores has a rare ability to tell a great heart centered lesson driven story. Raw and real, she captivates and fires up her audience by combining humor, personal examples and easy to apply takeaways.
CEO, Hay House Publishing