OUR PHILOSOPHY

OUR PURPOSE AND OUR WHY

We exist to help lift the burden of debt. We are committed to the reputation of our clients and restoring economic balance within the communities we serve by empowering those we connect with.

 

OUR VISION FOR THE FUTURE

We are passionate about being a positive change in the world. We will be the catalyst that sparks the change in the collections industry—as a whole, for the better—by inspiring, motivating, and empowering others to build a financially secure future.

 

AT OUR CORE

Partnership

We seek to productively and respectfully collaborate with clients and consumers through positive communication in every interaction.

Integrity

We build our success and reputation on the consistent hard work and honesty of our team. We commit to protect the integrity of our clients and their reputations by treating their consumers with dignity and respect. We hold ourselves to the highest standards of business ethics, professionalism, and regulatory compliance.

Compassion

We empathize and truly care for the well-being of each client and consumer. We recognize having a debt is a physical and psychological burden on all involved, and we work to lift this burden by helping people feel good about paying their debt.

Improvement

We are dedicated to the continuous development of professional and personal growth, both for ourselves and for those we work with. We strive to practice innovative and successful business practices as well as promote personal growth and responsibility.

Empowerment

We support our clients and their consumers to achieve financial freedom and help give them the opportunity to look to the future with optimism. 

 

 

We make people feel good about paying their debt. It’s our philosophy of making consumers feel better at the end of our phone call than they did at the beginning. We collect consciously because we care considerably.

 

EXPERIENCE THE MIDSTATE DIFFERENCE

Our positive approach of offering consumers in debt an opportunity to envision a future of financial freedom and security is one of the many philosophies that sets us apart from many others in our industry. Almost all of our interactions with consumers are scripted, allowing for complete control and standardization of our collection efforts.  This results in an extremely low level of complaints, maintains our clients’ professional image and reputation, and increases the amount of debt we are able to recover. Implementing our life-changing philosophy in everything we do has allowed us to have an average success rate that is twice the industry average.

Stereotypical collection agencies use high-pressure tactics or implications of quasi-legal activities to frighten or threaten consumers who have fallen behind on payments.  These collection methods are not only highly unethical, but are severe violations of the Fair Debt Collection Practices Act (FDCPA) and expose both the client and the collection agency to litigation.  Additionally, these methods limit the effectiveness of collection efforts and reduce our clients’ bottom line.

Midstate Collection Solutions understands and realizes the situations our clients’ consumers are in, and that is exactly why we extend the same courteousness that our clients would provide when developing a customized payment solution.  We empower and work together with consumers to structure affordable solutions for challenging financial obligations.