Here are just a few of the organizations we've trained

hfma group American Association of Healthcare Administration Management   Central Illinois Human Resources Group Sarah Bush Lincoln: Trusted Compassionate Care
America's SBDC Illinois Champaign County Chamber of Commerce Parkland College Central Illinois Rental Property Professionals


Select a category from the dropdown menu to see what our clients say about our customized trainings or  our collection services.



I am thankful to have a great partnership with an organization like Midstate Collection Solutions. The team at Midstate is always helpful and knowledgeable and available any time I reach out with questions. I also know that our patients will be treated with dignity when dealing with Midstate, which is important to Christie Clinic. Without a doubt, I would recommend using their services.

Jaime B., Business Service Manager

Christie Clinic

MCS's platform is easily accessible and user friendly. They take the guesswork out of the equation and allows you to execute accounts seamlessly. The staff is very friendly, knowledgeable and available to help at anytime. Without question, we definitely recommend using MCS.

Casey Halliday

Midland Orthopedic Associates


The friendliness of the staff is very refreshing. We are pleased to do business with them.

Pat Anderson-Lewis

Danville Public Library

Speaking & Training

I've seen Mary speak at the Central Illinois Property Professionals meeting. I quite honestly have to say, if your company is not using Mary's "Words that Work" positive method for communications, then you're probably not doing as well as you could be.

Brian Bell

Digital Equality Initiative

This course was very helpful, as I have been struggling in the customer service department of my work lately. This has given me more confidence.

Elizabeth Welch

Arrow Glass

Fantastic concept. I really think this can be such an impact on our organization's customer service experience. Thank you for the concept of leaving out the negative.

Amanda Sahy

First State Bank

The seminar was engaging and uplifting. Mary is knowledgeable and extremely helpful.

Maria Cook

Wells Fargo Home Mortgage

Great seminar and presentation. I love your energy around the topic! This is something that is truly relevant to every profession. Thank you!

Jenna Richter

Insurance Account Representative

I am generally very cynical but the material presented, especially the examples, clearly demonstrated the power and value of Words that Work. I feel like I can dramatically improve my communication and attitude by taking a different outlook.

Eric Even


Mary teaches through clear and concise practices. I found the exercises to be easy yet challenging as they took me deeper into my own words, thoughts, and actions.

Sara Yupcavage

Business Owner & Entrepreneur

The Women in Business Society in the Illinois MBA program was very lucky to have Mary Shores speak at the 2018 Business Leadership Conference. Mary is such a charismatic and engaging speaker! Her talk, "Conscious Communications: Harness Your Words to Empower Yourself and Others", touched our hearts and taught us how to rewire our brains to become more positive and see more possibilities. Personally, I am very thankful for Mary's motivating talk and I can't wait to see her speak at other events.

Maria Jaromin

VP of Women in Business at University of Illinois at Urbana-Champaign

Mary Shores has a rare ability to tell a great heart centered lesson driven story. Raw and real, she captivates and fires up her audience by combining humor, personal examples and easy to apply takeaways.

Reid Tracy

CEO, Hay House Publishing