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what is your business address?

2009 Round Barn Road Suite B, Champaign, IL 61821, US

What do you know about my business?

Midstate Collection Solutions, Inc. was founded in 1999 by Mary Shores in Champaign, Illinois when she was just 24 years old, making her the youngest person in the world to own a collection agency at the time. As our Owner and CEO, Mary has over 30 years of experience in the collection industry. We are a professional organization dedicated to establishing long-term relationships with our clients. Our goal is to collect their past due receivables in a timely and honest manner through positive communication, integrity, and accountability. Midstate is proud to be a certified Women's Business Enterprise with the Small Business Administration in Illinois.

What is Unique about your business?

We make people feel good about paying their debt. It’s our philosophy to make consumers feel better at the end of our phone call than they did at the beginning. We collect consciously because we care considerably.

Blog | Midstate Collection Solutions

3 Core Ways To Cure The Fear Of Consumer Freak-Outs

March 1, 2022 | Mary Shores

If you’re a collections team lead, supervisor, manager, or trainer, let me ask you a question: Have you ever hired a new collector who seems …

Communication Code

You Won't Believe This Technique To Reduce Escalated Collection Calls Actually Works

February 15, 2022 | Mary Shores

Calling all team leads, collection managers, and supervisors… This blog post is designed for you. You play such an important role in the industry. You …

Communication Code

The Number One Mistake Collectors Make

January 11, 2022 | Mary Shores

In my years of debt collection training, I’ve seen collectors make one mistake made over and over again. It doesn’t matter how experienced the collector …

Communication Code