More on Navigating the 'No'
| Mary ShoresHave you ever unintentionally created conflict or stress with your words? Or inadvertently moved a conversation backward instead of forward? Here's an example: You ask …
Have you ever unintentionally created conflict or stress with your words? Or inadvertently moved a conversation backward instead of forward? Here's an example: You ask …
In order to understand why the Communication Code works, I find it helpful to paint a picture of where we’re starting from. Let's talk about …
A question I often receive that I want to address is why planting seeds of happiness is Step 2 of the Communication Code and not …
I've often found that images speak louder than words. Enter the customer relationship pyramid. The customer relationship pyramid is an image I've been using recently …
Have you ever gotten that one person on the phone who said with confidence, “I want you to know that I’m going to help you …