How To Create An Effective Collections Training Program: Part 2
| Mary ShoresA few weeks ago, I released Part 1 of a 3-part blog series called "How To Create An Effective Training Program." Today we're moving right …
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Lockdown Lessons: Investing In Safety Beyond COVID-19
| Mary ShoresBelieve it or not, it has been two years since the first lockdowns began to spread across the United States and the world. As we …
3 Tips To Create Independence On Your Collection Floor
| Mary ShoresTeam leads, collection managers, and supervisors: do you ever feel like you have to be in a hundred places at once at work—like every team …
How To Create An Effective Collections Training Program: Part 1
| Mary ShoresThis blog post is specifically for you if… At times you feel stuck training collectors as the industry continues to change with new regulations and …
3 Core Ways To Cure The Fear Of Consumer Freak-Outs
| Mary ShoresIf you’re a collections team lead, supervisor, manager, or trainer, let me ask you a question: Have you ever hired a new collector who seems …