Create Instant Trust with This One Communication Hack
| Mary ShoresWe’ve seen time and time again how customer trust can make or break a business. Since communication is at the center of everything we do …
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At Work: How to Communicate 'No' Without Saying 'No'
| Mary ShoresWhat’s your reaction when you ask someone for help or you make a request and that person’s response is, “No,” or “I can’t do that”, …
Why Consistency Matters in Your Company's Communications
| Mary ShoresHave you ever received information from a customer service rep that didn’t sound quite right? Did you ask to speak to someone else who ended …
Negative Moods Spread. How to Stop Them at Work
| Mary ShoresWhen something negative happens in our personal lives, it can be hard not to carry those emotions into work with us. We all have lives …
STOP LECTURING, START CONNECTING WITH VALUED CUSTOMERS
| Mary ShoresHave you ever felt like a customer service rep was talking AT you rather than WITH you? It’s hard to feel like a valued customer …