5 Traits to Boost Your Collectors' Emotional Intelligence
| Mary ShoresCollectors have a major hurdle to overcome right away on collection calls. Talking about debt is uncomfortable and makes consumers feel cornered, angry, defensive, and…
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What Do I Say When...
| Mary ShoresBe honest. The last time a consumer claimed he never got your agency’s collection notice or gave you some other sort of objection response…
The Power Is in the Practice: Tips to Motivate Your Collection Floor
| Mary ShoresImagine if you created the most amazing training that you knew could genuinely transform your collectors and even get consumers to pay in full. You…
This Ruins Most Collection Calls
| Mary ShoresOld school collector mentality is costing you revenue. It’s not always obvious where things go wrong or begin to get tense in a call.…
The Empathy Revolution: Why Empathy Will Increase Your Agency’s Revenue
| Mary ShoresEmpathy has been the buzzword in business this year and for some of you, it may have you shaking your head and wondering, What exactly…