5 Traits to Boost Your Collectors' Emotional Intelligence
| Mary ShoresCollectors have a major hurdle to overcome right away on collection calls. Talking about debt is uncomfortable and makes consumers feel cornered, angry, defensive, and …
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What Do I Say When...
| Mary ShoresBe honest. The last time a consumer claimed he never got your agency’s collection notice or gave you some other sort of objection response or …
The Power Is in the Practice: Tips to Motivate Your Collection Floor
| Mary ShoresImagine if you created the most amazing training that you knew could genuinely transform your collectors and even get consumers to pay in full. You …
This Ruins Most Collection Calls
| Mary ShoresOld school collector mentality is costing you revenue. It’s not always obvious where things go wrong or begin to get tense in a call. Part …
The Empathy Revolution: Why Empathy Will Increase Your Agency’s Revenue
| Mary ShoresEmpathy has been the buzzword in business this year and for some of you, it may have you shaking your head and wondering, What exactly …