Increase Morale at Your Agency with These 2 Easy Methods
| Mary ShoresNote: Before you read this week's blog, make sure to register for my upcoming webinar with PDCflow all about healthcare collections. Reserve your spot for …
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Empathetic Collections for Beginners: Part 2
| Mary ShoresWelcome to Part 2 of Empathetic Collections for Beginners! In case you missed Part 1, make sure to read it first by following this link. …
Empathetic Collections for Beginners: Part 1
| Mary ShoresI’m excited to give you a 2-part series all about navigating empathetic collections. Make sure to check back next week for part 2! For now, …
Your Guide to Hiring in the Debt Collection Industry
| Mary ShoresIt’s no secret that hiring, onboarding, and retention in the debt collection industry can be difficult, especially in recent months. I’ve heard from many executives …
Common Mistakes Collectors Make (And How to Fix Them!)
| Mary ShoresRecently, I was featured on a webinar hosted by Mike Gibb of AccountsRecovery.net about common mistakes collectors make on the phone. My fellow panelists, LaDonna …