Increase Morale at Your Agency with These 2 Easy Methods
| Mary ShoresNote: Before you read this week's blog, make sure to register for my upcoming webinar with PDCflow all about healthcare collections. Reserve your spot…
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Empathetic Collections for Beginners: Part 2
| Mary ShoresWelcome to Part 2 of Empathetic Collections for Beginners! In case you missed Part 1, make sure to read it first by following this link.…
Empathetic Collections for Beginners: Part 1
| Mary ShoresI’m excited to give you a 2-part series all about navigating empathetic collections. Make sure to check back next week for part 2! For…
Your Guide to Hiring in the Debt Collection Industry
| Mary ShoresIt’s no secret that hiring, onboarding, and retention in the debt collection industry can be difficult, especially in recent months. I’ve heard from…
Common Mistakes Collectors Make (And How to Fix Them!)
| Mary ShoresRecently, I was featured on a webinar hosted by Mike Gibb of AccountsRecovery.net about common mistakes collectors make on the phone. My fellow panelists, LaDonna…