Level 10 Collectors Possess These Four Traits
| Mary ShoresI’ve talked to many agency owners and managers who tell me how much time they spend putting out fires. Some point out that their…
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The Biggest Secret in Collections
| Mary ShoresI’m going to give you the bottom line upfront. Your collectors are probably leaving a lot of money on the table because they are…
How to Communicate With Employees in Uncertain Times
| Mary ShoresAs stay-at-home orders lift and employees return to their offices, clear and frequent communication from companies’ leaders is going to be crucial. Employees are fearful…
Call Flow, Cash Flow, and the Future of Collections
| Mary ShoresWhat if I told you there was a way to collect more money and create happier consumers? There is! And it has to do with…
Collector Development Starts Right Here
| Mary ShoresSomething I’ve encountered in the debt collection industry is that we train our collectors on our software systems, rules, regulations, and compliance, but we…