Level 10 Collectors Possess These Four Traits
| Mary ShoresI’ve talked to many agency owners and managers who tell me how much time they spend putting out fires. Some point out that their collectors …
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The Biggest Secret in Collections
| Mary ShoresI’m going to give you the bottom line upfront. Your collectors are probably leaving a lot of money on the table because they are using …
How to Communicate With Employees in Uncertain Times
| Mary ShoresAs stay-at-home orders lift and employees return to their offices, clear and frequent communication from companies’ leaders is going to be crucial. Employees are fearful …
Call Flow, Cash Flow, and the Future of Collections
| Mary ShoresWhat if I told you there was a way to collect more money and create happier consumers? There is! And it has to do with …
Collector Development Starts Right Here
| Mary ShoresSomething I’ve encountered in the debt collection industry is that we train our collectors on our software systems, rules, regulations, and compliance, but we don’t …