The 3 C’s of Collector Consistency
| Mary ShoresI wholeheartedly believe that to run an effective business, especially in debt collection, you need to put a focus on your team’s consistency. For example, …
I wholeheartedly believe that to run an effective business, especially in debt collection, you need to put a focus on your team’s consistency. For example, …
Back in the 80s, doing business was like playing Monopoly. We were all focused on strategizing and making it out on top. Back then, people …
I’m going to make a bold statement: Questions are one of the most powerful tools collectors can keep in their toolkits. Questions can… Gather information …
Calling all collection professionals: I train debt collection agencies on empathetic and strategic communication, which means I have a stash of frequently asked questions just …
Since the beginning of the COVID-19 pandemic, “empathy” and “compassion” have been buzzwords in almost every industry. People are craving the human connection and understanding …