This Compassionate Communication Strategy Transformed my Employee
| Mary ShoresHave you ever had a conversation with a customer or client where you just didn’t care? If we’re being honest, it’s easy to fall into …
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STOP Fighting for Customer Service! (Do This Instead)
| Mary ShoresWhat would you do right now if you had to call the cable company? Scream? Run away? Smash the phone? Okay, maybe nothing that dramatic. …
The Biggest AHA Moment I had at a Sales Conference
| Mary Shores“I have thousands of great ideas but none of them go anywhere because they’re never ready.” Sound like you? This is totally me. I come …
Set Yourself Apart with this Special Skill
| Mary ShoresHave you ever felt totally at a loss about what sets a potential job candidate apart? Maybe you were hoping for a promotion but got …
Want a YES from Every Client, Every Time?
| Mary ShoresWhat if you could ensure a YES from every client, every time? How would your business level up? I know it sometimes seems like you …