The 3 C’s of Collector Consistency
| Mary ShoresI wholeheartedly believe that to run an effective business, especially in debt collection, you need to put a focus on your team’s consistency. For example, …
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3 Ways Agency Owners Can Stay Ahead in an Evolving New Normal
| Mary ShoresBack in the 80s, doing business was like playing Monopoly. We were all focused on strategizing and making it out on top. Back then, people …
3 Steps to Choose Questions that Convert on Collection Calls
| Mary ShoresI’m going to make a bold statement: Questions are one of the most powerful tools collectors can keep in their toolkits. Questions can… Gather information …
Collectors: Here Are the Answers to 5 FAQs to Make Collection Calls Easier
| Mary ShoresCalling all collection professionals: I train debt collection agencies on empathetic and strategic communication, which means I have a stash of frequently asked questions just …
4 Pillars of the Compassionate Framework for Healthcare Collections
| Mary ShoresSince the beginning of the COVID-19 pandemic, “empathy” and “compassion” have been buzzwords in almost every industry. People are craving the human connection and understanding …