Mastering Human Emotions
| Mary ShoresIn order to understand why the Communication Code works, I find it helpful to paint a picture of where we’re starting from. Let's talk about …
Blog
Tackling a Common Question: Why 'Planting Happiness Seeds' is Step 2 of the Communication Code and Not Step 1
| Mary ShoresA question I often receive that I want to address is why planting seeds of happiness is Step 2 of the Communication Code and not …
Build Your Customer Relationship Pyramid One Word at a Time
| Mary ShoresI've often found that images speak louder than words. Enter the customer relationship pyramid. The customer relationship pyramid is an image I've been using recently …
How to Help Frustrated Customers See You as an Ally
| Mary ShoresHave you ever gotten that one person on the phone who said with confidence, “I want you to know that I’m going to help you …
One Simple Way to Reduce Customer Stress
| Mary ShoresHave you ever gotten a call or email from someone, and just seeing that person’s name come up made you anxious because of a bad …