What Should Industry Leaders Pay Attention to Over the Next Few Years?
| Dan ByrdAs we in the collections industry look ahead to closing out 2021 as well as to 2022 and beyond, things may feel a little unpredictable. …
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The Compassionate Framework for Business Communications
| Mary ShoresSince the COVID-19 pandemic began over 18 months ago, “empathy” and “compassion” have been consistent buzzwords in every industry, and the new normal has called …
ARM Professionals: Here’s How to Manage Remote Work
| Mary ShoresMillions of Americans have been working from home for over a year now, and for many of us, remote work is becoming our new normal. …
3 Ways to Create a Connected Consumer Experience
| Mary ShoresOne of my favorite quotes is by the author Maya Angelou: “I've learned that people will forget what you said, people will forget what you …
3 Ways to Establish Continuing Education on Your Collection Floor
| Dan ByrdCollection agency environments can be fast-paced and filled with collectors and support staff requiring varying levels of continued on-the-job education. Those tasked with training new …