Collector Development Starts Right Here
| Mary ShoresSomething I’ve encountered in the debt collection industry is that we train our collectors on our software systems, rules, regulations, and compliance, but we don’t …
Something I’ve encountered in the debt collection industry is that we train our collectors on our software systems, rules, regulations, and compliance, but we don’t …
While I usually write these blogs from the perspective of a collection agency owner, this week I want to change things up and write from …
In previous blog posts you heard me speak on the power of validation, which is all about making sure the people you’re communicating with feel …
In a previous blog post, I introduced you to the Conflict Pyramid, which illustrates what happens when things go wrong between a company and its …
There has been a lot of chatter about re-opening the economy, and for many of us, this is great news. My feeling is that re-entry …