3 Steps to Invest in the Collector's Voice
| Mary ShoresIt’s 2021, and as we’re entering the second year of the COVID-19 pandemic, it’s now more important than ever to transform our…
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Communication: An Essential Part of Professional Development
| Mary ShoresDuring your career, you’ve probably attended a workshop, conference, or training session to gain new skills and insights you need for your job. After…
The 5 Zones You Need to Know to Succeed in Collections
| Mary ShoresPicture this: You’re on a collection call. You’ve verified the contact and identified yourself. You’ve also given the mini-Miranda. Now, the call…
Here's How to Bring Humanity Into Collections
| Mary ShoresIf you often feel guilty while collecting money, you’re not alone. Many collectors feel the same way. (To read more about top collector fears,…
Follow These Tips to Decrease Missed Payments
| Mary ShoresAs collectors, promises to pay can be overwhelming. We sometimes worry that consumers will forget to pay or they’ll try to extend the payment…