3 Steps to Invest in the Collector's Voice
| Mary ShoresIt’s 2021, and as we’re entering the second year of the COVID-19 pandemic, it’s now more important than ever to transform our old collection practices …
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Communication: An Essential Part of Professional Development
| Mary ShoresDuring your career, you’ve probably attended a workshop, conference, or training session to gain new skills and insights you need for your job. After all, …
The 5 Zones You Need to Know to Succeed in Collections
| Mary ShoresPicture this: You’re on a collection call. You’ve verified the contact and identified yourself. You’ve also given the mini-Miranda. Now, the call can go in …
Here's How to Bring Humanity Into Collections
| Mary ShoresIf you often feel guilty while collecting money, you’re not alone. Many collectors feel the same way. (To read more about top collector fears, check …
Follow These Tips to Decrease Missed Payments
| Mary ShoresAs collectors, promises to pay can be overwhelming. We sometimes worry that consumers will forget to pay or they’ll try to extend the payment past …