4 Pillars of the Compassionate Collections Framework
| Mary ShoresOver the past few years, “empathy” and “compassion” have been consistent buzzwords in the debt collection industry, and the new normal has called for an …
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Use This List To Hire Your Next Rockstar Collector
| Mary ShoresOn my latest episode of Training Bytes with AccountsRecovery.net, I talked with Tracy Montour of Arbeit about hiring trends in the industry. We focused on …
Are Your Collectors Making These 5 Mistakes?
| Mary ShoresMistake #1: Using Triggering Language With Consumers Fifteen years ago, when I began my journey to make consumers feel happier at the end of …
Online Learning: The Future of Education
| Mary ShoresFor the past decade, online courses have popped up for every topic imaginable. If you think of a random area you’re interested in, there’s probably …
Top 5 Reasons I Created The Collection Advantage
| Mary ShoresWe just passed the first anniversary of one of my proudest professional accomplishments: The creation of an online training program. My program, The Collection …