A question I often receive that I want to address is why planting seeds of happiness is Step 2 of the Communication Code and not …
I've often found that images speak louder than words. Enter the customer relationship pyramid. The customer relationship pyramid is an image I've been using recently …
Have you ever gotten that one person on the phone who said with confidence, “I want you to know that I’m going to help you …
Have you ever gotten a call or email from someone, and just seeing that person’s name come up made you anxious because of a bad …
How many emails are in your inbox currently? 20? 100? 1,000? What if I told you there was a way to cut down the time …