November 30, 2021, will be a landmark date in the collection industry. Agencies across the United States are rapidly putting together training agendas to prepare …
Imagine walking into your favorite place to get Mexican food and ordering a burger. In your head, you’re probably rejecting this idea without hesitation. Let …
I was once in a sales meeting speaking to a potential client, and after the usual sales meeting pitches, what ultimately convinced them to work …
Have you ever had an issue with long call times at your agency? Maybe one or two collectors habitually have 20-minute calls, and even if …
As we in the collections industry look ahead to closing out 2021 as well as to 2022 and beyond, things may feel a little unpredictable. …