Follow These Tips to Decrease Missed Payments
| Mary ShoresAs collectors, promises to pay can be overwhelming. We sometimes worry that consumers will forget to pay or they’ll try to extend the payment past …
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Collectors: How to Resolve the Most Difficult Calls
| Mary ShoresOne question I hear collectors ask all the time is... “What do I say when…?” I love this question because my online training focuses on …
Must-Read Guide to the Consumer Experience
| Mary ShoresPlain and simple, conversations with collectors impact consumers’ quality of life. You read that right: The way a collector interacts with a consumer will impact …
The Crossroads of Empathy and Compliance
| Mary ShoresDecember is here, and you know what that means: We’re so close to a new year. After the ups and downs that 2020 has brought, …
Are Your Collectors Getting Counterfeit Yeses From Consumers?
| Mary ShoresI used to be a huge fan of talk radio host Dr. Laura Schlessinger. On her show, Dr. Laura would take calls from women wanting …