At Work: How to Communicate 'No' Without Saying 'No'
| Mary ShoresWhat’s your reaction when you ask someone for help or you make a request and that person’s response is, “No,” or “I can’t do that”, …
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Why Consistency Matters in Your Company's Communications
| Mary ShoresHave you ever received information from a customer service rep that didn’t sound quite right? Did you ask to speak to someone else who ended …
Negative Moods Spread. How to Stop Them at Work
| Mary ShoresWhen something negative happens in our personal lives, it can be hard not to carry those emotions into work with us. We all have lives …
Stop Lecturing, Start Connecting with Valued Customers
| Mary ShoresHave you ever felt like a customer service rep was talking AT you rather than WITH you? It’s hard to feel like a valued customer …
The Top 3 Questions You Should be Asking About Business Communication
| Mary ShoresIn business, knowledge is important. But what you don’t know can be even more impactful. Ever made a horrible investment or given a client some …