Solve Decreasing Revenue Issues with These Steps
| Mary ShoresIf you've worked in the debt collection industry for a while, then you know that revenue changes depending on the time of year. For example, …
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How to Collect Dollars and Connections with Consumers
| Mary ShoresThink of your favorite food from Thanksgiving dinners when you were a child. Maybe it’s mashed potatoes or homemade noodles. I asked my editor this …
Are You Cleansing or Clogging Your Collections?
| Mary ShoresI’ve seen several collectors make a specific mistake that many don’t realize they’re making in my years of training. This is a pretty huge mistake. …
3 Simple Tips To Elevate Your Leadership
| Mary ShoresI’m fed up with get-rich-quick schemes—especially the new trend of entrepreneurial leadership get-rich-quick schemes. For example, I attended an event that was supposed to be …
3 Keys to Turn Around a Collection Call Instantly
| Mary ShoresDo you ever speak to consumers who are already upset when the call starts, like you just caught them on their worst day ever, and …