Systems That Scale Your Collection Floor
| Mary ShoresThink about all the dynamics within the walls of your business — everything from how you open your doors in the morning, collect mail, interact with…
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3 Ways to Exceed Customer Expectations During the Pandemic
| Mary ShoresImagine a customer walking up to your business, ready to spend money or inquire about services. When she pushes on the handle, she’s met…
What to Say When a Consumer Says an Account Isn't Their Priority
| Mary ShoresWhen I provide collector training, a common consumer objection collectors bring up is when a consumer says his account is not a priority to him…
Four Question Styles Every Collector Should Have in His Tool Chest
| Mary ShoresCertain professionals like journalists are taught the art of asking questions. The rest of us rarely think about perfecting our questioning techniques or understand how…
Collectors: The Magic Is in the Practice
| Mary ShoresWhen Simone Biles, U.S. gymnast and Olympian, was training for the 2016 Olympics in Rio de Janeiro, she discussed her daily training routine in an…