Mo 08:00-20:00; Tu 08:00-20:00; We 08:00-20:00; Th 08:00-20:00; Fr 08:00-17:00; Sa 09:00-13:00

what is your business address?

306 W. Eldorado St., Decatur, IL 62522, US

What do you know about my business?

Midstate Collection Solutions, Inc. was founded in 1999 by Mary Shores in Champaign, Illinois when she was just 24 years old, making her the youngest person in the world to own a collection agency at the time. As our Owner and CEO, Mary has over 30 years of experience in the collection industry. We are a professional organization dedicated to establishing long-term relationships with our clients. Our goal is to collect their past due receivables in a timely and honest manner through positive communication, integrity, and accountability. Midstate is proud to be a certified Women's Business Enterprise with the Small Business Administration in Illinois.

What is Unique about your business?

We make people feel good about paying their debt. It’s our philosophy to make consumers feel better at the end of our phone call than they did at the beginning. We collect consciously because we care considerably.

Blog | Midstate Collection Solutions

Mastering Human Emotions

December 12, 2019 | Mary Shores

In order to understand why the Communication Code works, I find it helpful to paint a picture of where we’re starting from. Let's…

Tackling a Common Question: Why 'Planting Happiness Seeds' is Step 2 of the Communication Code and Not Step 1

December 10, 2019 | Mary Shores

A question I often receive that I want to address is why planting seeds of happiness is Step 2 of the Communication Code and not…

Build Your Customer Relationship Pyramid One Word at a Time

November 26, 2019 | Mary Shores

I've often found that images speak louder than words. Enter the customer relationship pyramid. The customer relationship pyramid is an image I've been…