Part 1: How to Navigate Follow-Ups with Customers and Clients
| Mary ShoresDoes following up with customers or clients give you anxiety? I’m talking about those situations where a dialogue or relationship has already been established, and …
Blog
Create Instant Trust with This One Communication Hack
| Mary ShoresWe’ve seen time and time again how customer trust can make or break a business. Since communication is at the center of everything we do …
At Work: How to Communicate 'No' Without Saying 'No'
| Mary ShoresWhat’s your reaction when you ask someone for help or you make a request and that person’s response is, “No,” or “I can’t do that”, …
Why Consistency Matters in Your Company's Communications
| Mary ShoresHave you ever received information from a customer service rep that didn’t sound quite right? Did you ask to speak to someone else who ended …
Negative Moods Spread. How to Stop Them at Work
| Mary ShoresWhen something negative happens in our personal lives, it can be hard not to carry those emotions into work with us. We all have lives …