Can We Teach New Hires Collection Instincts?
| Mary ShoresNot long ago, I was talking to a leader in the ARM industry, and they mentioned that training new hires is a challenge mainly because …
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The Number One Mistake Collectors Make
| Mary ShoresIn my years of debt collection training, I’ve seen collectors make one mistake made over and over again. It doesn’t matter how experienced the collector …
The Secret Formula to Reduce Consumer Complaints
| Mary ShoresRaise your hand if you’ve ever felt stressed or scared of making a mistake while on a collection call because you’re worried it will result …
Reflect, Rebuild, & Renew: How to Shift Your Mindset in 2022
| Mary Shores2021 ends in four days, and we all know that over the past few years, the world as we’ve always known it has undergone rapid …
The Collection Call GPS
| Mary ShoresCollectors: this one is for you! Have you ever wondered how to navigate a collection call from start to finish, no matter what roadblocks, stalls, …