Since the beginning of the COVID-19 pandemic, “empathy” and “compassion” have been buzzwords in almost every industry. People are craving the human connection and understanding …
Note: Before you read this week's blog, make sure to register for my upcoming webinar with PDCflow all about healthcare collections. Reserve your spot for …
Welcome to Part 2 of Empathetic Collections for Beginners! In case you missed Part 1, make sure to read it first by following this link. …
I’m excited to give you a 2-part series all about navigating empathetic collections. Make sure to check back next week for part 2! For now, …
It’s no secret that hiring, onboarding, and retention in the debt collection industry can be difficult, especially in recent months. I’ve heard from many executives …