Use This List To Hire Your Next Rockstar Collector
| Mary ShoresOn my latest episode of Training Bytes with AccountsRecovery.net, I talked with Tracy Montour of Arbeit about hiring trends in the industry. We focused on…
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Are Your Collectors Making These 5 Mistakes?
| Mary ShoresMistake #1: Using Triggering Language With Consumers Fifteen years ago, when I began my journey to make consumers feel happier at the end of calls…
Online Learning: The Future of Education
| Mary ShoresFor the past decade, online courses have popped up for every topic imaginable. If you think of a random area you’re interested in, there…
Top 5 Reasons I Created The Collection Advantage
| Mary ShoresWe just passed the first anniversary of one of my proudest professional accomplishments: The creation of an online training program. My program, The Collection Advantage,…
The Secret Connection Equation
| Mary ShoresThink about some of your closest friendships. What people are you the most connected with? Now, think about why you’re so connected to them.…