Stop Lecturing, Start Connecting with Valued Customers
| Mary ShoresHave you ever felt like a customer service rep was talking AT you rather than WITH you? It’s hard to feel like a valued customer …
Have you ever felt like a customer service rep was talking AT you rather than WITH you? It’s hard to feel like a valued customer …
In business, knowledge is important. But what you don’t know can be even more impactful. Ever made a horrible investment or given a client some …
Have you ever had a conversation with a customer or client where you just didn’t care? If we’re being honest, it’s easy to fall into …
What would you do right now if you had to call the cable company? Scream? Run away? Smash the phone? Okay, maybe nothing that dramatic. …
“I have thousands of great ideas but none of them go anywhere because they’re never ready.” Sound like you? This is totally me. I come …