Stop Lecturing, Start Connecting with Valued Customers
| Mary ShoresHave you ever felt like a customer service rep was talking AT you rather than WITH you? It’s hard to feel like a valued customer …
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The Top 3 Questions You Should be Asking About Business Communication
| Mary ShoresIn business, knowledge is important. But what you don’t know can be even more impactful. Ever made a horrible investment or given a client some …
This Compassionate Communication Strategy Transformed my Employee
| Mary ShoresHave you ever had a conversation with a customer or client where you just didn’t care? If we’re being honest, it’s easy to fall into …
STOP Fighting for Customer Service! (Do This Instead)
| Mary ShoresWhat would you do right now if you had to call the cable company? Scream? Run away? Smash the phone? Okay, maybe nothing that dramatic. …
The Biggest AHA Moment I had at a Sales Conference
| Mary Shores“I have thousands of great ideas but none of them go anywhere because they’re never ready.” Sound like you? This is totally me. I come …