Collectors: How to Resolve the Most Difficult Calls
| Mary ShoresOne question I hear collectors ask all the time is... “What do I say when…?” I love this question because my online training focuses on …
One question I hear collectors ask all the time is... “What do I say when…?” I love this question because my online training focuses on …
Plain and simple, conversations with collectors impact consumers’ quality of life. You read that right: The way a collector interacts with a consumer will impact …
December is here, and you know what that means: We’re so close to a new year. After the ups and downs that 2020 has brought, …
I used to be a huge fan of talk radio host Dr. Laura Schlessinger. On her show, Dr. Laura would take calls from women wanting …
When I train collectors on communication and express the importance of focusing on solutions rather than problems on collection calls, I notice they are often …