Can We Teach New Hires Collection Instincts?
| Mary ShoresNot long ago, I was talking to a leader in the ARM industry, and they mentioned that training new hires is a challenge mainly because …
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The Number One Business Lesson Every Entrepreneur Needs To Know
| Mary ShoresIf you work in business, I wholeheartedly believe there’s a lesson you always need to remember. Whether you work for a Fortune 500 company, own …
Create A Menu For Your Business, Even If You Don’t Run A Restaurant
| Mary ShoresImagine walking into your favorite place to get Mexican food and ordering a burger. In your head, you’re probably rejecting this idea without hesitation. Let …
What Should Industry Leaders Pay Attention to Over the Next Few Years?
| Dan ByrdAs we in the collections industry look ahead to closing out 2021 as well as to 2022 and beyond, things may feel a little unpredictable. …
3 Ways to Establish Continuing Education on Your Collection Floor
| Dan ByrdCollection agency environments can be fast-paced and filled with collectors and support staff requiring varying levels of continued on-the-job education. Those tasked with training new …